Access Information

Welcome to the Metropolitan Transportation Commission's 511.org website. We are pleased to provide an electronic medium for accessing information about the 511 service. If you have any suggestions for improving accessibility features of our website, please click here to contact us.

Information for users who are visually impaired: Our website was designed to be used with screen readers. Most images on our web site are accompanied by alternate text image tags that should be readable if your browser supports the alt-text function. If you are seeking transit information, please click here to access the Accessible Version of the Transit  page. We are currently working to make the primary Transit page accessible.

If a web page has an on-line form or document that is not accessible, please contact the MTC Public Information Office to request an alternate format. MTC's Public Information Office can be reached at Tel. (510) 817-5700.

511 Phone Access for the Hearing and Speech-Impaired
To access 511, hearing and speech-impaired callers simply dial 711, the national three-digit number for access to Telecommunication Relay Services (TRS), and ask the operator to connect them to the 511 service. Once connected, the 711 operator will act as a go-between, relaying callers' requests for travel information to the 511 system and then providing system responses back to the callers. All transportation information available in the 511 system can be accessed by hearing and speech-impaired callers.